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The information below details the policies
of Traders of Tamerlane (LLC) concerning deposits, shipping, returns, build times, and
consignment. For warranty information on our items, please
check the warranty section.
If you have any questions about any of our policies, do not
hesitate to contact us using the link at the bottom of this
page
Yurts or custom items require a deposit of 30% of the final price. This
deposit is non-refundable. The balance,
tax, and shipping costs will be billed once the order is
complete and is due before the order will ship. Purchasers
may pay the balance earlier, at their discretion. Any options
must be paid for along with the initial deposit unless otherwise
noted. Once the final invoice is sent, customer must pay the balance due on a yurt within 30 days, or Traders of Tamerlane may, at its discretion, re-sell or repurpose the yurt. In this case, the initial deposit will be honored for one year.
Shipping costs for items requiring
an initial deposit (generally yurts and other large items) will be billed with the remaining balance
due. Otherwise, shipping will be billed along with the purchase.
Shipping will be calculated based on the address of
the recipient, whether an in person pickup or event delivery
is requested, and final weight and size of the product.
We are located in central New Jersey and attend many medieval events in the NJ/ East PA Area. If you wish, we are happy to schedule an event delivery or in-person pickup at our workshop, when possible.
We will gladly generate a shipping quote on any of our items, feel free to contact us with your full address to find out the specific shipping cost to your door. Please note that we cannot ship to a PO Box as they are not accepted by our shipper.
New merchandise
that is suitable for resale (not stained, worn, painted,
cut, soiled, or otherwise modified) may be returned for exchange
or a refund within 30 days of purchase as long as the ORIGINAL
receipt/invoice is included with the returned item. Shipping
costs of the returned item are the responsibility of the
purchaser. If new merchandise is returned after 30 days,
goods will not be accepted. No returns are accepted on custom products
or products discontinued for more than 30 days. Merchandise returned without authorization
will be refused. To avoid a restocking charge, merchandise
must be returned in the original box and packing materials,
including all accessories and the original documentation.
Do not destroy or discard original packing for 30 days. The
value of any missing accessories will be deducted from the
credit amount of a return. Exchanges will be charged return
shipping using the original payment method
Customers should allow
4-6 weeks for the construction of yurts and other large items.
Traders of Tamerlane (LLC) will make every effort to complete the
order within this time. However, this time can vary due to
orders pending, materials in stock, and other factors. Please be aware that late spring/early summer is our busy season, and may result in increased production times as described above. Orders are constructed in the order in which they are received. Traders
of Tamerlane (LLC) will periodically update the customer on the
status of their order, and estimated completion date. In
cases where an order must be completed by a certain date,
Traders of Tamerlane (LLC) strongly suggests ordering well in advance
of that date, and keeping in contact early and often to have
the best chance that the order can meet the projected deadline.
Traders of Tamerlane (LLC) will notify the customer immediately
upon completion of their order.
Traders of Tamerlane (LLC)
offers consignment services to any vendors interested in
selling their goods via “The Bazaar” section
of our web site, our storefront, or any other marketing platform
using the Traders of Tamerlane (LLC) logo, brand, and/or name.
The fee for this service is currently established at %10 of the sale price, subject to change at the discretion of Traders
of Tamerlane (LLC). Should this fee change, all consigned goods
before the change will be charged the earlier fee. Please note should the end buyer pay via credit card, there is an additional processing fee levied by the credit card company (between 1-3%, depending on cost) that is not reflected in the 10% consignment fee above. Payment
for consigned items will be issued directly to Traders of
Tamerlane (LLC), and then after deduction of the consignment fee,
immediately to the original seller. Please be aware the consignment fee does not include any surcharges incurred from credit card payments. The seller may request
that their unsold items be returned, to him/her and removed
from Tamerlane marketing platforms at any time, at no cost
to the seller. Claims made about the quality, condition,
or functionality of consigned items by the original seller
are the ultimate responsibility of that seller. Traders of
Tamerlane (LLC) takes no responsibility for any item offered through
consignment after it is sold. Returns, exchanges and repairs
of consigned goods are the responsibility of the original
seller. Traders of Tamerlane (LLC) reserves the right to cancel,
refuse, or return any consigned item to the original seller
for any reason.
The rental fee for yurts is 25% of the listed purchase price for a period of up to one week, (except in the case of Pennsic rentals, where the fee covers both weeks)
A security deposit of 30% of the yurt's purchase price is required in addition to the rental fee. This security deposit can be waived if the customer chooses to leave on file valid credit card information. The deposit/credit card will be used to cover expenses due to any damage done to the yurt while in the possession of the customer. The security deposit shall be returned to the renter upon return of the yurt, less any charges due to damages.
All fees must be paid in advance. Renters shall be bound to the terms of a rental agreement, which they must sign prior to receiving their yurt. Please be sure you will be available to both pick up and drop off your yurt at the agreed upon time and place. Shipping is available for rental yurts, but shipping fees are the responsibility of the renter. While the yurt is in transit, no fees will be incurred. Renters may cancel their order up to three weeks before the scheduled delivery date, and receive a full refund of all fees. Cancellations after this period will result in a refund of the security deposit, but NOT the rental fee. Traders of Tamerlane (LLC) reserves the right to refuse a rental for any reason, and will refund all fees in such a case. |
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