|
The information below details the policies
of Traders of Tamerlane (LLC) concerning deposits, shipping, returns, build times, and
consignment. For warranty information on our items, please
check the warranty section.
If you have any questions about any of our policies, do not
hesitate to contact us using the link at the bottom of this
page
Tents or custom items require a deposit of 30% of the final price. This will
deposit is non-refundable. The balance,
tax, and shipping costs will be billed once the order is
complete and is due before the order will ship. Purchasers
may pay this balance earlier, at their discretion. Any options
must be paid for along with the initial order, unless otherwise
noted.
Shipping costs for items requiring
an initial deposit will be billed with the remaining balance
due. Otherwise, shipping will be billed along with the purchase.
Shipping charge will be calculated based on the address of
the recipient, whether an in person pickup or event delivery
is requested, and final weight and size of the product. We are located in central New Jersey and attend many medieval events in the NJ/ East PA Area. We are happy to schedule an event delivery if possible and In-person pickups at our workshop are also welcome. Please note that we cannot ship to a PO Box as they are not accepted by our shipper. Please contact us using the link below for an estimate on shipping costs or to arrange an in person-pickup or event delivery.
New merchandise
that is suitable for resale (not stained, worn, painted,
cut, soiled, or otherwise modified) may be returned for exchange
or a refund within 30 days of purchase as long as the ORIGINAL
receipt/invoice is included with the returned item. Shipping
costs of the returned item are the responsibility of the
purchaser. If new merchandise is returned after 30 days,
goods will not be accepted. No returns are accepted on custom products
or products discontinued for more than 30 days. Merchandise returned without authorization
will be refused. To avoid a restocking charge, merchandise
must be returned in the original box and packing materials,
including all accessories and the original documentation.
Do not destroy or discard original packing for 30 days. The
value of any missing accessories will be deducted from the
credit amount of a return. Exchanges will be charged return
shipping using the original payment method
Customers should allow
4-6 weeks for the construction of tents and other large items.
Traders of Tamerlane (LLC) will make every effort to complete the
order within this time. However, this time can vary due to
orders pending, materials in stock, and other factors. Please be aware that late spring/early summer is our busy season, and increase production times described above. Orders are constructed in the order in which they are received. Traders
of Tamerlane (LLC) will periodically update the customer on the
status of their order, and estimated completion date. This
date is an estimate however, and is subject to change. In
cases where an order must be completed by a certain date,
Traders of Tamerlane (LLC) strongly suggests ordering well in advance
of that date, and keeping in contact early and often to have
the best chance that the order can meet the projected deadline.
Traders of Tamerlane (LLC) will notify the customer immediately
upon completion of their order.
Traders of Tamerlane (LLC)
offers consignment services to any vendors interested in
selling their goods via “The Bazaar” section
of our website, our storefront, or any other marketing platform
using the Traders of Tamerlane (LLC) logo, brand, and/or name.
The fee for this service is currently established at %10 of the sale price, subject to change at the discretion of Traders
of Tamerlane (LLC). Should this fee change, all consigned goods
before the change will be charged the earlier fee. Please note should the end buyer pay via credit card, there is an additional processing fee levied by the credit card company (between 1-3%, depending on cost) that is not reflected in the 10% above. Payment
for consigned items will be issued directly to Traders of
Tamerlane (LLC), and then after deduction of the consignment fee,
immediately to the original seller. Please be aware the consignment fee does not include any surcharges incurred from credit card payments. The seller may request
that their unsold items be returned, to him/her and removed
from Tamerlane marketing platforms at any time, at no cost
to the seller. Claims made about the quality, condition,
or functionality of consigned items by the original seller
are the ultimate responsibility of that seller. Traders of
Tamerlane (LLC) takes no responsibility for any item offered through
consignment after it is sold. Returns, exchanges and repairs
of consigned goods are the responsibility of the original
seller. Traders of Tamerlane (LLC) reserves the right to cancel,
refuse, or return any consigned item to the original seller
for any reason.
Traders of Tamerlane (LLC) offers rental of tents, both in stock and built to rent. A security deposit of 30% of the tent's purchase price is required for all rentals, in addition to the rental fee. The rental fees for tents are 20% of the purchase for a period of up to one week. The security deposit shall be returned to the renter upon return of the tent, less any charges due to damages. All fees must be paid in advance. Renters shall be bound to the terms of a renter agreement, which they must sign prior to receiving their tent. Please be sure you will be available to both pick up and drop off your tent at the agreed upon time and place. Shipping is available for rental tents, but shipping fees are the responsibility of the renter. While the tent is in transit, no fees will be incurred. Renters may cancel their order up to three weeks before the scheduled delivery date, and receive a full refund of all fees. Cancellations after this period will result in a refund of the security deposit, but NOT the rental fee. Traders of Tamerlane (LLC) reserves the right to cancel a tent rental at any time and for any reason, and will refund all fees in such a case.
|
|
